Why do I have an ssmae charge on my bank statement?
In case the direct payment emerges on your bank account, you have apparently signed-up to a subscription of the site of our partners, for which we provide the after-sales service. Please note that you are not a client of ssmae, but a client of a partner’s site, which has delegated customer service management of its own..
What are the services offered by ssmae?
ssmae helps you to simplify your subscription management. To get assistance with your subscription, you have to enter your customer account using the e-mail you have used at the time of subscription. After that, you will get the opportunity to contact managers responsible for your file, receive all the information connected to your subscription or cancel it in case of need.
What kind of subscription do you need for after-sales service?
ssmae offers you a customer service, that makes management of your subscription easier. We come with sites that provide help to individual and professional, accompanying clients on different operations. Accordingly, we perform the after-sales service of our partners’ sites.
I do not remember signing up to a ssmae subscription.
The reason is you have not purchased or sign up to an ssmae subscription. Apparently, you have subscribed to a one of our partner sites for which we provide after-sales service. The direct payment appeared on your bank statement because of that subscription..
How to find the offer to which I subscribed?
In case you want to get more details about your subscription, you have to fill in the form at the home page using the e-mail you have used at the time of subscription. After that you will have an opportunity to look through important information, such as the date and amount of the next payment and the purchased service description.
I forgot the email address used when subscribing to the offer. What can I do?
If you cannot remember the e-mail address you used at the time of subscription, you have to contact our agents and ask them to find your file. The agents can be reached by e-mail, phone or chat.
Who can I contact if I have a question?
ssmae agents are experts in after-sales service and will always be able to help you. We work 24\7, so the agents can be reached by live chat or by phone via our toll free number any time you have issue or question. You can also send them an email to [email protected] to which they will respond during the next 48 hours after the request. In case you are confronting problems managing your subscription to the portals or if you have a question or a complaint, do not hesitate to contact the agents..
How can I cancel my subscription?
In case you have a need to cancel your subscription, you have to enter your personal customer account and press the “Unsubscribe” button. You will no longer benefit from the services of our partner site and will no longer be charged by the portals. After that you will get a confirmation letter via e-mail.
WE ARE HERE FOR YOUR COMFORT AND CONVENIENCE
- ssmae has always promote excellence as a base of relationships with customers. This expertise at your service builds the reputation of ssmae and its partners.
- ssmae experts are at your disposal for any questions relating to your subscriptions 24\7
- ssmae guarantees a processing of your request within 12 hours
- Providing free service, ssmae has the answer to all your questions about your subscriptions
- ssmae is simple, fast and efficient
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